It's time to kill the Defense Travel Service, once and for all. We've written about the DTS mess in the past, and despite the investment of almost $500 million, the system shows no sign of improvement. The fact that it's barely used by Pentagon staffers speaks volumes about its inefficiency. Minnesota Senator Norm Coleman has been waging a vigorous fight to get rid of the system, an effort which deserves bipartisan support.
Hat tip: Chief Buddy.
1 comment:
Baddog...I've heard similar horror stories from other dissatisfied DTS users. As I recall, the justification for switching to this system was to save about $30 million a year in travel agent fees. Half-a-billion dollars later, we have a system that still doesn't work, and when you factor in lost worktime/productivity, the "cost" is even higher.
Perfection--or the pursuit of a perfect, fee-free system is the enemy of good enough. Heck, I remember the days before government credit cards, when you received an advance from base finance before you left, and used your gov't orders to rent a car. Decidedly low-tech, but guess what, it worked, and it didn't cost $500 million.
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